🙌 Getting started guide

This guide is intended to help you and answer common questions about our services.

Please note your username in the game panel is your email address and password from the billing panel, where you registered before purchasing the service. Check this here

For Game Servers and Discord Bot Hosting

Game Panel (Pterodactyl): https://panel.vexyhost.com (opens in a new tab)

Your username should be your email address used in the billing panel. If this is the first time you use the Game Panel, you will have to set your password for the first time in the mail with the subject "Account Created" or you can reset the password at https://panel.vexyhost.com/auth/password (opens in a new tab)

For Web Hosting

Control Panel (cPanel): The link is indicated in the email that was sent to you.

How do I find my service information, such as IP address and panel logins?

Your service information will be emailed to you once it has been set up. Look for emails with the following subjects based on what you have requested:

Game Hosting: Your server has been activated

Web Hosting: Your Web Hosting has been activated

VPS Hosting: Your VPS has been created

I checked my email and I don't see my server information. What do I do?

Sometimes our email may be in your junk/spam folder. Be sure to check them to make sure it is not there. We also recommend that you add our address [email protected] to your safe senders list to ensure that none of our emails are marked as spam by accident.

I checked my email and folders but still can't find my server information

It could get lost in your junk mail. However, you can get copies of all your emails sent to you in the billing panel here: https://billing.vexyhost.com/clientarea.php?action=emails (opens in a new tab)

There you will see copies of all emails that we have sent you. Otherwise, you can contact us on Discord (opens in a new tab), Support Ticket (opens in a new tab) or send an email to [email protected].